Phone or email us

Row of telephone operators wearing headsets in front of computers

You can call us on 03 9249 4000 from Monday to Friday between 8:45am and 5pm.

Calls made outside of opening hours will be directed to our after hours service.


General services

Our Customer Service Officers can help you:

  • make a payment
  • request a service or information
  • access / submit forms
  • make a general enquiry
  • provide feedback

Special transactions

We recommend that you call us to receive specialist advice for matters related to:

  • Building
  • Planning
  • Engineering 
  • Environmental Health.

Hearing and speech impaired

We're NRS Friendly. If you're deaf, or have a hearing or speech impairment, call us through the National Relay Service (NRS).


You can also contact us by:  

Last updated: 7 June 2024 - 11:40am