Feedback and complaints | Brimbank

Council elections will take place on Saturday 26 October 2024.

From Tuesday 17 September, we will enter a pre-election period known as caretaker.

During this time, our communications will temporarily change. Learn more.

Brimbank

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Lodge a service request

If you think a street lamp, vacant land, food premises, or traffic-related situation needs our attention, you are welcome to submit a service request.

Request for compensation

We are committed to the health and safety of our community, but sometimes unexpected events can lead to injury or loss.

Feedback and complaints overview

We value all feedback - positive and negative. Let us know what you like, where we might be able to improve or if you have a serious concern.

Seen something out of order? Use our online tool to report issues like dumped rubbish, graffiti, abandoned vehicles, park, road or footpath problems, and more.

Submit your feedback

Feedback provides us with opportunities to address community concerns, learn where we are doing well and to look at how we can do things better.

Staff complaint or misconduct

Tell us if you feel a staff member behaved unprofessionally, provided poor advice or unsatisfactory service, or you suspect information has been misused.

Complaints to Ombudsman

If you have a complaint about Council you can complain directly to the Victorian Ombudsman.

Website feedback

Help us improve our website by telling us how well it worked for you or if you experienced issues.

Last updated: 9 October 2023 - 9:17am

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