Each year Local Government Victoria conducts a state-wide community satisfaction survey to measure our community’s level of satisfaction with our performance in relation to:
- overall performance
- community consultation
- advocacy
- making community decisions
- sealed local roads
- customer service, and
- overall Council direction, as well as 23 service areas.
The report highlights our results, benchmarked against:
- performance in the previous year
- state-wide results and
- the Melbourne-Metro group.
Data collection
Metropolis Research survey residents via doorknocking and face-to-face interviews at random. Metropolis Research staff wear photo identification that has both their logo and Council’s logo on it and a Metropolis Research lanyard. The surveys are anonymous and the team do not collect or keep any identifying information.
Face-to-face surveys occur each quarter around the following times:
• Mid-August 2025
• Mid-October 2025
• Mid-January 2026
• Mid-April 2026.
2024/2025 survey results
Brimbank Council is proud to have achieved excellent results in the statewide Community Satisfaction Survey for 2024-2025. Read the results here.
- 602 community members were surveyed face-to-face across the year
- Some results are our best to date and demonstrate the work being done by Council to improve services for our community
- Satisfaction with Council’s Overall Performance increased from 70 to 72 this year
- Increases also occurred for Customer Service, Decisions made in the interest of community, Meeting Environmental Responsibilities and Maintaining Community Trust/Confidence.
Thank you to everyone who took the time to answer questions and provide their input.
Results
View the full reports of our most recent community satisfaction survey results:
- 2025 results (PDF 3.94MB)
- 2024 results (PDF 2.7MB)
- 2023 results (PDF 3.5MB)
- 2022 results (PDF 3.10MB)
- 2021 results (PDF 3.8MB)
- 2020 results (PDF 7.03MB)
- 2019 results (PDF 2.42MB)
- 2018 results (PDF 3.5MB)
- 2017 results (PDF 3.0MB)
