Have you met Brimby, the mascot of Brimbank’s Customer Service Team?
Our virtual assistant is on duty 24 hours a day, seven days a week and ready to guide you to information on rates, waste and recycling services, building permits and much more.
If Brimby can’t find what you’re looking for, the friendly chatbot will direct you to a customer support officer who can help during business hours.
Brimby’s invitation to chat can be found in the bottom right corner of your screen.