Learn about aged care
Learn all about aged care-what it is, how to access it, the costs of aged care and types of services available by visiting the Department of Health and Aged Care’s website.
Aged Care Reforms
The Australian Government are making changes to aged care.
Learn more about Aged Care reforms and the Government’s vision to deliver the highest quality person-centred care for older people, where and when they need it.
Aged care Supports
Aged Care Specialist Officers
Aged Care Specialist Officers (ACSO) are part of My Aged Care face-to-face services. They can help with your aged care matters.
Aged Care Specialist Officers can:
- provide in-depth information on the different types of aged care services
- check if you’re eligible for government-funded services and making a referral for an aged care assessment
- help you appoint a representative for My Aged Care
- provide financial information about aged care services
- connect you to local support services.
More information about Aged Care Specialist Officers
Care Finders
Care finders is a free service that exists to support vulnerable people, who have no one who can support them, to learn about, apply for and set up support services.
Details about eligibility and how to connect to this service
Brimbank Community Connector Program
Brimbank’s Community Connector program supports residents and their family members and carers to understand and navigate the Aged Care system and Disability and Carer support sectors, so that we can all live well and age well in Brimbank.
Quality of Aged Care Services
The Aged Care Quality and Safety Commission protect and improve the safety, health, wellbeing and quality of life for people receiving aged care services.
Learn more about the Aged Care Quality and Safety Commission.
The Aged Care Quality and Safety Commission have a range of resources available to support people navigating aged care services, their families and carers.
You can learn more about:
- Aged care reforms
- Finding a quality aged care service
- Your rights when receiving aged care services
- Connect with Health and Wellbeing resources
- Explore the commissions online resource library
Aged Care Complaints
Raising Complaints in Aged Care Services: A Consumer Guide provides guidance on how consumers can raise complaints regarding aged care services, emphasizing the importance of addressing issues directly with the service provider first.
It outlines the steps to take if the complaint is not resolved, including contacting the Aged Care Quality and Safety Commission for further assistance.
Understanding the Complaints Process in Aged Care outlines the process that occurs after a complaint is made regarding aged care services, detailing how complaints are received, assessed, and investigated by the Aged Care Quality and Safety Commission.
It emphasizes the rights of consumers throughout this process, ensuring they are informed and supported while their concerns are addressed.
Advocacy
There are a range of advocacy organisations that offer support, guidance and representation to ensure that older people achieve the best outcome for them with their aged care services.
More information about aged care advocates and their contact information
Useful links for older Victorians
Seniors Online Victoria has a range of additional resources, contacts, information and links to websites specifically curated for older Victorians.
Learn more about:
• Victorian Seniors Card Program
• Seniors community groups
• Money, work and retirement. Culture, activities and tourism
• Concessions, rebated, health services and programs