Request for compensation form

* Indicates required field

You must report this issue to Council first via Report It where you will be provided with an enquiry number. This enquiry number is required before completing the 'Request for Compensation' form and your request can only be accessed if you have provided a valid enquiry number.

If you are unsure on how to obtain an enquiry/reference number, please contact us on (03) 9249 4000 or via

Do you have a request for compensation?

You may be eligible for compensation for loss or damage arising from an incident, which was caused by Council's negligence.

Your request for compensation will be subject to investigation and the findings assessed on their own merit.

Most requests for compensation are below Council's insurance excess and, therefore are not covered by an insurance policy.

How long will it take to assess your request for compensation?

Approximately eight weeks. It may take longer due to delays in obtaining information and other factors beyond Council's control.

You will need

  • An enquiry number from previously reporting the issue to Council (this must be obtained before completing this form)
  • Incident and Insurance details
  • Witness details (witness statements from family and friends are not accepted)
  • Supporting documentation to substantiate your loss e.g. quote, invoice, receipt and relevant photographs
Type of compensation *
Please note, you will be required to substantiate the amount of compensation sought.
Maximum 6 files.
50 MB limit.
Last updated: 8 July 2024 - 3:24pm