Compensation Claim Lodgement Form

Before you start your application

1. Read our frequently asked questions to confirm you are eligible to apply
2. Report the incident to us via Report It. 

You must have reported the incident with us before you can apply for compensation. Enquiry numbers are validated before we start our assessment.

If you are unsure on how to lodge a service request, you can call us on 03 9249 4000 from Monday to Friday between 8:45am to 5pm. We can offer advice or lodge it for you over the phone.

What you need to apply

To succeed in your request, you need to provide evidence that the incident occurred due to Council’s negligence. To state that Council is liable because ‘it is their asset’ or ‘the asset is on their land’ is not sufficient for your request to be accepted.

In any public liability claim, providing proof of negligence rests with the person seeking compensation. Neither Council nor Echelon Claims Services can assist you in this.

Mandatory

• your 7 digit service request enquiry number
• incident details

Optional

• photos and videos of the incident
• documents to substantiate your claim e.g. receipts, invoices, quotes, witness statements (we do not accept statements from family and friends) etc.
• insurance details.

Privacy Consent Statement

We are collecting your personal and health information to:

• process and contact you about this request.

The information collected will:

• be provided to our claims management service provider Echelon to assess and process this request
• not be disclosed to any other person unless required by law.

Read our Privacy Policy to learn how we treat your personal details. And our Terms of use for online services.

To apply for access and/or amend your personal and health information

Contact Council’s Freedom of Information Officer.